Product work on the systems that move inventory and orders — from warehouse operations to last-mile visibility.
Redesigned a Warehouse Management System around real warehouse operator workflows, improving inbound, putaway, picking, packing, and dispatch processes through workflow-first product design.
Designed a unified inventory platform enabling seamless inventory movement between fulfillment centers and quick commerce dark stores while improving inventory visibility, warehouse efficiency, and operational control.
Designed a unified client-facing portal that provided customers with real-time operational visibility, onboarding, shipment tracking, billing insights, and a single interface to collaborate with internal teams.
The traditional client experience relied on multiple emails, spreadsheets, and calls across account management, operations, and support teams. I designed a single platform that consolidated operational visibility, onboarding progress, shipment information, billing, and service requests into one experience.
The platform also connected directly with internal teams by automatically assigning tasks, tracking ownership, and providing a structured escalation framework to improve transparency and reduce operational delays.
Instead of building multiple disconnected tools, the product unified customer interactions and internal workflows into a single operational control tower.
Defined a real-time operations dashboard that replaced manual status updates with a single source of operational visibility for account managers.
Led the design of a doorstep returns solution from concept to pilot, focusing on structured exception handling and operational trust.
Designed a centralized label printing solution supporting multiple printer configurations, barcode standards, and warehouse workflows to improve printing accuracy and operational efficiency.